SHIPPING & RETURNS

SHIPMENT PROCESSING TIMES 

 

BUSINESS DAYS/HOURS:
MON-FRI | 9AM-7PM PST
SAT-SUN | CLOSED
HOLIDAYS | CLOSED

WE ARE BASED IN CALIFORNIA

 

FREE SHIPPING ON U.S. ORDERS OVER $85

READY-TO-SHIP ITEMS: 3-10 BUSINESS DAYS M-F.

PRE-ORDER ITEMS: 7-14 BUSINESS DAYS M-F REGARDLESS IF YOU’VE PURCHASED PRIORITY MAIL WITH YOUR ORDER.

CUSTOM PIECES: 2-6 WEEKS FROM DATE OF ORDER.
** PLEASE KEEP IN MIND THAT IT TAKES 2-6 WEEKS REGARDLESS IF YOU’VE PURCHASED PRIORITY MAIL WITH YOUR ORDER.

INTERNATIONAL EXPRESS SHIPPING (DHL/UPS): 3-6 BUSINESS DAYS.
(STANDARD UPS): 7-24 BUSINESS DAYS.

MBC JEWELRY IS NOT RESPONSIBLE FOR IMPORT DUTIES & TAX FEES, IT IS THE RESPONSIBILITY OF THE CUSTOMER’S TO PAY. WE DO NOT REIMBURSE NOR COLLECT CUSTOMS TAX ON BEHALF OF ANY CUSTOMS DEPARTMENT. IF YOU FAIL TO COMPLY TO PAYING DUTY/TAX WITHIN YOUR COUNTRY AND THE PARCEL IS RETURNED TO US, YOU WILL BE LIABLE FOR ADDITIONAL CHARGES OF REDELIVERY.

ALL ITEMS ARE TO BE SHIPPED ALL TOGETHER, UNLESS ESTABLISHED OTHERWISE BY TEAM REPRESENTATIVE.

SHIPPING TIMES MAY VARIE DUE TO HIGH DEMAND.

 

RETURN POLICY

UNFORTUNATELY, WE CURRENTLY ARE NOT ACCEPTING ANY RETURNS. OUR SHIPPING DEPARTMENT DOUBLE CHECKS EVERY PRODUCT AND CAREFULLY PACK ORDER TO ENSURE YOU RECEIVE YOUR ORDER IN ITS BEST CONDITION. WE ARE NOT RESPONSIBLE FOR ORDERS DAMAGED BY SHIPPING CARRIERS.

IF IN ANY EVENT YOUR ITEM ARRIVES FAULTY (WE’RE DEEPLY SORRY!), PLEASE EMAIL US WITH PROVIDED EVIDENCE OF DAMAGE AND IT WILL BE HANDLED ON A CASE-BY-CASE BASIS. PLEASE CONTACT US WITHIN 5 DAYS OF RECEIVING YOUR GOODS. FAILING TO DO SO AFTER THIS TIME WILL VOID THE DISPUTE.

THERE IS A $6.00 RESHIPMENT FEE FOR ANY PACKAGES THAT ARE RETURNED TO US DUE TO INSUFFICIENT ADDRESS OR UNCLAIMED.

ALL RETURNED PACKAGES THAT REMAIN UNCLAIMED AFTER 14 DAYS WILL BE REFUNDED THROUGH MBC JEWELRY STORE CREDIT ONLY. CUSTOM ORDERS NOT INCLUDED, AS ALL CUSTOM ORDERS ARE FINAL SALE. YOU WILL BE ABLE TO CLAIM YOUR CUSTOM ORDER AT ANY TIME.

 

MILANA B COLLECTION JEWELRY CANNOT BE HELD RESPONSIBLE FOR UNANTICIPATED DELIVERY DELAYS BEYOND OUR CONTROL.

BY PURCHASING FROM WWW.MILANABCOLLECTION.COM, YOU ACCEPT & AGREE TO THESE TERMS AND SERVICE.

PLEASE CONTACT US AT INFO@MILANABCO.COM FOR ANY QUESTIONS.