SHIPMENT PROCESSING TIMES
All orders (excluding custom order and preorders) are processed within 2-4 business days. With a slight delay, it may take 3-7 business days. Please allow additional days in transit for delivery. Once the order is fulfilled and shipped out, delivery takes about 2-3 days; as we only offer Priority Mail. If you have chosen Free Shipping, we will ship your package via USPS First Class.
If purchased a custom or pre-order item(s), it will take up to 4-8 weeks to be produced then shipped to you. Please read our shipping policy before placing an order for a custom piece, especially if needed before an event/occasion.
*If you have purchased Priority Mail with your custom order, Milana B Collection production team WILL NOT be able to speed up the process to produce your custom piece. ALL custom pieces are made and finished within 2-8 weeks.*
International orders take anywhere from 4-21 days. Milana B. Collection is not responsible for any custom fees.
Once the order is fulfilled, a tracking number will be sent to the e-mail address the order was placed under. Pre-shipment status DOES NOT mean the order has shipped. It only means that USPS has been notified of the tracking number (mailing label).
Orders are subject to ship before or after an estimated ship date.
If package(s) are stuck or lost from courier handling, please contact your local postal office.
If you do not receive your package and it is sent back to sender, you will be charged an extra $6.00 shipping fee for Milana B Collection Team to send it back. Customers are responsible for all shipping fees.
By purchasing from www.milanabcollection.com, you accept and agree these terms and service.
Please contact us at firstname.lastname@example.org for any questions or concerns.